Privacy Policy
Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information Kavelleo may collect, how we use it, and the choices available to you when you visit or make a purchase through our website.
1. About This Privacy Policy
This Privacy Policy describes how Kavelleo handles personal information when you visit kavelleo.com, browse our products, contact us, or place an order through our online store.
By using our website, you acknowledge that your information may be collected and used as described in this Privacy Policy.
2. Information We Collect
The information we collect depends on how you interact with Kavelleo.
Information You Provide Directly
When you place an order, contact us, or otherwise interact with our website, you may provide information such as:
- Your name
- Email address
- Shipping and billing address
- Telephone number, when provided
- Order and purchase information
- Information included in customer service communications
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type and device information
- Operating system
- Pages or products viewed
- Referring website or source
- General website usage and interaction information
3. How We Use Your Information
We may use the information we collect for purposes including:
- Processing and fulfilling orders
- Processing payments through the applicable payment providers
- Shipping and delivering purchased products
- Providing customer service and responding to inquiries
- Managing returns, refunds, and order-related requests
- Communicating with you about your orders
- Maintaining and improving our website
- Understanding how customers use our website
- Detecting, preventing, and addressing fraud, abuse, or security issues
- Complying with applicable legal obligations
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the shopping experience.
Cookies are small data files stored on your device when you visit a website. Some cookies may be necessary for the website or checkout to function properly.
Depending on your browser and device settings, you may be able to control or disable certain cookies. Please note that disabling cookies may affect some website functionality.
5. How We Share Information
We do not sell your personal information as a standalone product.
We may share information when reasonably necessary to operate our business and provide services to you.
| Category | Purpose |
|---|---|
| Service Providers | To support website operations, order processing, customer service, payment processing, shipping, analytics, or other business functions. |
| Payment Providers | To securely process payments and complete transactions. |
| Shipping Providers | To fulfill and deliver orders and provide shipment-related services. |
| Legal or Regulatory Authorities | When disclosure is required by applicable law or reasonably necessary to protect legal rights, safety, or security. |
6. Payment Information
When you make a purchase through our website, payment information is processed through the applicable payment processing services.
Kavelleo does not need to directly store complete payment card details in order to process your purchase. Payment information may be handled directly by the payment provider according to its own privacy and security practices.
7. Order and Customer Communications
If you place an order, we may use the contact information you provide to send transaction-related communications, including order confirmations, shipping updates, delivery information, or responses to customer service requests.
These communications are necessary for providing services related to your purchase or inquiry.
8. Marketing Communications
Where permitted by applicable law, we may send promotional or marketing communications if you have chosen to receive them.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in the relevant communication.
Even if you opt out of marketing communications, you may continue to receive necessary transactional or service-related messages concerning orders or requests you have made.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce applicable agreements, and comply with legal or regulatory obligations.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
10. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
If you choose to visit a third-party website, its privacy practices and policies will apply instead of this Privacy Policy. We encourage you to review the privacy policy of any third-party website you visit.
12. Children's Privacy
Our website is intended for general consumers and is not directed toward children under the age required by applicable law.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
13. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing where applicable
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
The availability and scope of these rights may vary depending on your location and applicable law.
14. International Data Transfers
Kavelleo operates an online store that may involve service providers, technology systems, payment services, or shipping partners located in different countries.
As a result, your information may be processed or transferred outside the country where you live, subject to applicable legal requirements and appropriate safeguards where required.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or other operational needs.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically so that you remain informed about how information is handled.
Questions About Your Privacy?
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact our customer service team.
Monday–Friday, 9 AM–6 PM ET