1. Return Eligibility

We accept eligible return requests within 14 days of delivery.

To be considered for a return, items should be in their original condition and packaging, where applicable, and should not show unnecessary signs of use, damage, or alteration.

2. Preference-Based Returns

If you would like to return an item because you changed your mind, ordered the wrong item, or no longer need the product, you may request a return within our 14-day return window, provided the item meets the return eligibility requirements.

For preference-based returns, the customer is responsible for the applicable return shipping costs unless otherwise agreed by Kavelleo.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide your order number and clear photographs or other relevant information showing the issue.

4. Items That May Not Qualify for Return

Certain items may not qualify for a return when they have been used, damaged after delivery, altered, or otherwise no longer meet the applicable return conditions.

If you are unsure whether your item qualifies, please contact us before sending it back.

5. How to Request a Return

1. Contact us at service@kavelleo.com with your order number.
2. Explain the reason for your return request and provide supporting photos or information when applicable.
3. Wait for our customer service team to review your request and provide return instructions.
4. If your return is approved, follow the instructions provided by our customer service team.

6. Return Address

Our return warehouse address is:

3/F, Building A, Factory Building,
Heyu Industrial Zone, Zancheng Community,
Fuhai Street, Bao'an District,
Shenzhen, China

7. Return Shipping Costs

For returns based on personal preference, such as a change of mind or ordering the wrong item, the customer is responsible for the applicable return shipping costs.

If the return is required because an item is damaged, defective, or incorrectly supplied due to our error, Kavelleo will work with the customer on an appropriate return, replacement, or refund solution without additional return costs to the customer.

8. Refunds

Once an approved returned item has been received and inspected, eligible refunds will be issued to the original payment method.

Approved refunds are issued within 5–10 business days after the returned item has been received and inspected.

Depending on your payment provider or financial institution, additional processing time may be required before the refunded amount appears in your account.

9. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us before returning it. Depending on the circumstances and product availability, we may provide a replacement or another appropriate resolution.

10. Order Cancellations

Orders can be cancelled before shipment.

If you need to cancel an order, please contact us as soon as possible at service@kavelleo.com.