1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing time refers to the time needed to prepare your order for shipment. Orders are generally processed on business days, excluding weekends and applicable holidays.

2. Delivery Time

After your order has been processed and shipped, the estimated delivery time is 10–20 business days.

3. Shipping Cost

Kavelleo offers free shipping on orders over $34.89.

If an order does not qualify for free shipping, any applicable shipping charge will be displayed at checkout before payment is completed.

4. Tracking Your Order

Once your order has been shipped, tracking information may be provided when available.

Please allow some time for the carrier's tracking system to update after the package has entered transit.

5. Delivery Delays

While we work with our shipping partners to support timely delivery, occasional delays may occur due to circumstances beyond our control.

These may include severe weather, transportation disruptions, carrier delays, holidays, customs procedures, or unusually high shipping volume.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped, but we cannot guarantee that address changes will be possible after processing has begun.

7. International Orders & Customs

Depending on the destination, international shipments may be subject to customs procedures, duties, taxes, or other fees imposed by local authorities.

Any applicable customs duties or import-related charges are generally the responsibility of the recipient unless otherwise stated at checkout.