Terms of Purchase

1. Placing an Order

When you place an order on kavelleo.com, you are submitting an offer to purchase the products selected in your cart.

An order is subject to payment authorization, product availability, and successful order processing.

2. Order Confirmation

After placing an order, you may receive an order confirmation by email.

An order confirmation acknowledges that your order request has been received and does not necessarily guarantee fulfillment if an unexpected issue occurs.

3. Product Availability

We make reasonable efforts to maintain accurate inventory information. However, products may occasionally become unavailable after an order has been submitted.

4. Pricing

Prices displayed on the website are subject to change without prior notice.

If a significant pricing error affects an order, we reserve the right to correct the error and, where appropriate, cancel and refund the affected order.

5. Payment

Orders must be paid using an accepted payment method available at checkout.

You confirm that the payment information submitted belongs to you or that you are authorized to use the payment method.

6. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing and delivery estimates are provided in our Shipping Policy and may vary depending on destination, carrier conditions, holidays, customs, and other factors.

7. Shipping

Shipping terms, applicable charges, processing times, and estimated delivery periods are governed by our Shipping Policy.

8. Returns & Refunds

If you need to return a product, please review our Return & Refund Policy before sending anything back.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as reasonably possible.

Photos or videos may be requested to help us review the issue and determine the appropriate resolution.

10. Cancellation Requests

If you need to cancel an order, contact Customer Service as soon as possible after placing the order.

Cancellation may not be possible once an order has entered fulfillment or shipment.

11. Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information during checkout.

Please review your shipping address carefully before completing your purchase.

12. Customer Support